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The Genesys connector captures customer interaction and engagement data from the Genesys Cloud API into Estuary collections, enabling dependable, right-time visibility across contact center operations.

• Unified customer insights: Captures core resources such as campaigns, conversations, queues, queue members, teams, and users, giving you a complete operational view.
• Right-time replication: Continuously syncs updates from the Genesys API using timestamp-based tracking for accurate, up-to-date analytics.
• Secure OAuth authentication: Integrates with your Genesys Cloud account using the Client Credentials grant type for secure, managed API access.
• Flexible configuration: Requires only your Genesys Cloud domain, OAuth client ID, client secret, and optional start date to get started.
• Optimized for scale: Efficiently handles large data volumes across high-traffic customer engagement environments.
• Structured for analytics: Automatically maps each Genesys resource to its own Flow collection, simplifying downstream modeling and visualization.

💡 Tip: Use a dedicated OAuth app with minimal read-only permissions to keep your capture secure and maintain control over which resources Estuary accesses.