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The Gladly connector streams customer service and agent activity data from Gladly into Estuary collections, giving teams a unified, right-time view of customer interactions and support operations.

• Comprehensive coverage: Captures key Gladly entities such as agents, conversations, customers, tasks, and payment requests, mapping each to its own Flow collection.
• Right-time synchronization: Continuously ingests new events (like agent status or conversation updates) for dependable, always-current visibility.
• Secure authentication: Uses your organization ID, agent email, and API token to authenticate safely with Gladly’s API.
• Configurable frequency: Supports flexible sync intervals to balance freshness and resource usage.
• Effortless setup: Minimal configuration in Estuary’s web app — simply provide your credentials and select the Gladly event types to capture.

💡 Tip: Use shorter sync intervals (for example, PT30S) for time-sensitive data like agent availability or conversation events to keep dashboards and analytics up to date.